You can create an account during the ride booking process. After entering your ride details and reaching the final steps, you’ll be given the option to either log in or create a new account. The process is quick and straightforward, allowing you to proceed with your booking smoothly.

To recover your password, click on the "Login" button at the top of the homepage, then select "Forgot your password?". Enter your email address, and you will receive a confirmation code via email. Use this code to create a new password and regain access to your account.

 First, ensure that the email address you entered is correct. Sometimes, it may take a few minutes for the confirmation code to arrive. Additionally, check your spam or junk mail folder, as the email might have been redirected there.

You can easily check the price of a ride without creating an account. From the homepage, enter your pick-up location, destination, the date and time of the ride, the number of passengers, number of bags, and the type of vehicle you need. Once these details are entered, the price will be displayed instantly.

If a carrier has been assigned to your ride, you can modify details such as the address, number of bags, passengers, or other information up to 24 hours before the ride. After that, you may need to contact the carrier directly for changes or cancel and re-book. To make changes, log in to Restaxi, go to "My Rides," select the ride, and click "Modify Booking." The price may change depending on the modifications. You can cancel up to 4 hours before the ride, and refunds will be processed within 10  business days. Transaction fees may apply.

Ride prices are calculated based on several factors, such as the pick-up and drop-off points, ride duration, date and time of the ride, and the type of vehicle. For this reason, prices may vary depending on timing, location, or other factors. However, the ride price is always clearly displayed during the booking process to ensure transparency.

When booking a ride, you can select a vehicle that accommodates the number of passengers. If the group size exceeds the available capacity, you can request multiple rides within the same booking by using the "Duplicate Booking" option during the final step of the booking process.

When you enter the flight number, the driver will track your flight status through the airport's official website and wait for 70 minutes after the flight lands. If the flight number is not provided, the driver will only wait for 10 minutes from the selected pickup time. It's always recommended to enter the flight number for better coordination. If you choose a pickup time significantly later than your flight and want to ensure the driver follows that, be sure to mention it in the booking remarks.

If you forgot to enter the flight number or entered it incorrectly, you can modify it up to 24 hours before the ride. Log in to your account, go to the "My Rides" page, find the booking you want to modify, click on "Modify Booking," review the booking details, and add or update the flight number. Finally, confirm the booking.

Yes, when booking a ride, it is essential to mention the type and number of all bags and luggage, as the carrier will review these details and decide whether to accept the ride based on the suitability of their vehicle. The carrier may impose additional charges if the bags are not mentioned or if there is inaccuracy in the number or type provided.

Yes, these types of bags can be transported, but they must be specified during the booking process. If the bags are not listed among the default types available for selection during booking, please specify the type of bags in the booking remarks.

We display the ride on our platform for carriers to either accept or decline. To increase the chances of having the ride accepted directly by a carrier, you can use the "Propose Your Price" option available when the calculated fare is shown. This option allows you to propose a higher fare for the ride, which increases the likelihood of it being accepted by the carriers.

There are no fees for standard travel luggage, but the number and type of luggage must be specified when booking. Additional fees may apply for certain types of special luggage in some cases. Please note that if any fees apply, they will be included in the ride's total price.

 Yes, there are carriers who have vehicles equipped for transporting wheelchairs, and this type of vehicle can be selected during the booking process.

You can book a luxury car for VIPs through our platform, ensuring the highest level of comfort and services.

According to regulations in the Netherlands, the carrier is not required to provide a child seat. Children under the age of 2 can sit on the lap of the mother or father (companion), and older children can simply use a properly fastened seatbelt. However, you can request a child seat during the booking, and the driver will see the request and attempt to provide one if possible.

Yes, when booking a ride, you can add notes during the booking process, and these notes will be visible to the drivers. However, please note that it is not allowed to include information such as stopovers or other details that could result in a price change for the ride.

 Of course, this is possible. You can provide the contact information for the other person during the booking process, and these details will be shown to the driver to facilitate communication with the person being transported.

Of course, this is possible. During the booking process, you can select the booking type as a company and enter the company details to appear on the issued invoice. You can also specify the name and contact number of the employee being transported on behalf of the company, along with the option to add any remarks for the driver in the ride remarks field.

1. Insufficient funds: Users may not have enough balance in their account to complete the transaction.
2. Card issues: Expired cards, blocked cards, or cards that do not support online transactions can cause payment failures.
3. Incorrect payment details: Incorrectly entering card numbers, CVV, or expiration dates may result in declined transactions.
4. 3D Secure issues: Payments may fail if the 3D Secure authentication process does not complete successfully.
5. Network issues: Poor internet connectivity or interruptions during the payment process can cause failures.
6. Fraud detection: Adyen’s fraud detection systems may block transactions flagged as suspicious.
7. Currency mismatches: Payments can fail if the currency is not supported by the user's card.
8. Payment method restrictions: Certain payment methods may not be supported for cross-border payments or may be restricted by region.
9. Bank restrictions: Some banks impose restrictions on certain online or international transactions, which can cause payment rejections.

 Yes, you can book a duplicate ride and modify any details of the ride, such as the date and time, without having to go through all the steps for each booking. Before proceeding to the payment step, there are options to duplicate a single ride or several rides at once. This allows you to add new rides with the same details to the cart, and then you can modify the ride details as needed.

Yes, you can easily book a return ride for the current ride you are booking without having to repeat the entire booking process. In the final step before payment, there is an "Add Return" button. By clicking it, the current ride details will be duplicated with the route reversed, and you will need to confirm the return date and time.

Of course, invoices are automatically sent to your email after payment confirmation. You can also download previous invoices by logging into your account and going to the "Invoices" page from the user menu.

Don't worry! You can continue from where you left off. When you return to the website's homepage, you will see a message indicating that there is an incomplete booking. You can choose to continue with the previous booking or start a completely new one.

We support payments using Visa, MasterCard, Amex, and UnionPay cards, as well as Link and iDEAL. All payment methods are secure and reliable.

Unfortunately, this option is not available. However, don’t worry; we ensure your rights are protected in accordance with our Terms of Service.

Yes, you can view all the rides you have booked, along with their details and statuses, on the "My Rides" page, accessible after logging into your account.

Yes, you can view your financial statement through the "Financial Statement" page, which you can access after logging into your account.

Yes, it is possible. According to the Terms of Service, the ride can be modified up to 24 hours before the pickup time if a carrier has been secured. If a carrier has not been secured, the ride can be modified at any time

You can modify rides after booking by first logging into your account, then going to "My Rides" page, finding the ride you wish to modify, and clicking on the "Modify Booking" button. You can change the ride route, time, date, number of bags, proposed fare, vehicle type, add remarks, update the flight number, and other ride details.  
Note: The ride price may increase or decrease after modification.

Yes, you can cancel the ride up to four hours before the pickup time if a carrier has been secured. If no carrier has been secured, the ride can be canceled at any time. The paid amount will be refunded within 10 business days.

If a driver has been secured for your ride, their contact information will appear on the ride card 24 hours before the pickup time. An email with this information is also sent. You can access the ride card at any time by logging into your account and going to the "My Rides" page.

If the driver is late for the pickup time, try contacting them first. If you are unable to reach them, please contact us so we can attempt to secure an alternative driver.

You can cancel the booking and receive a refund if the driver is more than 15 minutes late for the pickup time. If any damage occurs, you may also request compensation up to 30% of the ride fare, provided that the delay or absence of the driver was not due to a force majeure circumstance.