Restaxi

Privacy policy

Introduction

Restaxi B.V. ("the company," "we," "our," or "our website") is committed to protecting the privacy of our customers and users of our website. This policy aims to explain how we collect, use, and share personal data, as well as users' rights concerning their personal information, in accordance with Dutch data protection laws and the General Data Protection Regulation (GDPR).

What data do we collect?

We may collect and process the following data:

  1. Information you provide to us:
    • When you make a booking or create an account on our website, we may ask you to provide information such as your name, email address, phone numbers, and home address.
    • When you communicate with us via email, direct calls, WhatsApp, or social media.
    • When you use the live chat service tawk.to.
  2. Information we collect automatically:
    • When you use our website, we collect information about how you interact with the site, including your IP address, browser type, pages you visit, and the duration of your visit. We use tools like Google Analytics to analyze this information (with IP anonymization enabled).
    • Google reCAPTCHA is used to protect the site from fraudulent activity and may collect information about how you interact with the site.
  3. Information from other sources:
    • If you use services like Google Maps while using our site, certain data may be collected according to Google’s privacy policy.
How do we use your data?

We use the data we collect for the following purposes:

  1. To fulfill bookings and provide services:
    • To process your taxi bookings and ensure that drivers can contact you.
  2. To improve the user experience:
    • To analyze how you use our website and improve its design and functionality.
  3. Security and protection:
    • To detect and prevent any fraudulent or suspicious activity using services like Google reCAPTCHA.
  4. Customer service:
    • To respond to your inquiries and provide necessary support via tawk.to.
Do we share your data with third parties?

We only share your personal data with third parties in the following cases:

  1. Service providers:
    • We use external services like Google Analytics to analyze data, and Google Maps to provide map services.
    • tawk.to is used to provide live chat and customer support.
  2. Legal compliance:
    • We may share your data with legal authorities if required by law.
How do we protect your data?

We are committed to protecting your personal data from unauthorized access, alteration, disclosure, or destruction. We use technical and administrative security measures to safeguard your data.

Your rights under the General Data Protection Regulation (GDPR)

Under GDPR, you have specific rights regarding your personal data:

  1. Right of access: You can request a copy of the personal data we hold about you.
  2. Right to rectification: If your data is inaccurate or incomplete, you can request it to be corrected.
  3. Right to erasure: You can request the deletion of your personal data in certain circumstances.
  4. Right to object: You can object to the processing of your personal data for specific purposes.
  5. Right to data portability: You can request the transfer of your data to another party.
How can you manage your data?

You can update or delete your account and the personal data we store by contacting us at [email protected]. You can also adjust your cookie preferences through your browser settings.

Data retention policy

We retain your personal data for as long as necessary to fulfill the purposes mentioned in this policy or as required by law.

Changes to the privacy policy

We may update this policy from time to time to reflect changes in laws or our services. We recommend that you review this page periodically to stay informed of any updates.

Contact us

If you have any questions or concerns about this privacy policy or how we process your personal data, you can contact us via email at [email protected].